AI is changing the legal sector fast, but what actually works in practice? What AI skills do people in the legal industry need?

In this episode of Scaling with AI, host Alex Bacon is joined by Rachel Hawkins, Senior Legal Operations Manager at Osborne Clarke, to unpack how a global law firm is moving from AI experimentation to real delivery.

Rachel shares how Osborne Clarke has built a responsible, scalable approach to AI in a highly regulated environment.

From early experimentation with private GPT models to transforming end to end legal workflows, this conversation goes beyond hype and into what law firms are actually doing today.

You will learn:

• How law firms are adopting AI responsibly without slowing innovation

• The difference between horizontal AI use and true process transformation

• Why governance, trust and education matter more than tools

• How AI is changing client expectations, pricing models and junior roles

• What leaders in legal and professional services can learn from this approach

A practical, honest episode for legal leaders, innovation teams and anyone serious about using AI to deliver real impact.

A look at the skills, tools, strategy and processes needed for successful AI adoption in legal services.