What Should Be Included in an AI Policy?

Before going any further with AI. Dr Ben Thompson’s first question to any business is whether it has an AI policy, and if it doesn’t, to stop and write one. The longer you wait, the harder it is to put rules around what people are already doing, including tools they use without telling anyone. It doesn’t need to be long. A one-page policy can cover your objectives, approved and banned tools, how data is handled, where a human checks the output, and how people raise problems without blame.

How Do You Get Employees to Use Microsoft Copilot?

Make it relevant to each role, and build a community around it. Hannah Adams, who spent eight years at ASOS, told BrightKeel founder Alex Bacon that a leader-first Copilot rollout struggled because “the leaders are pretty busy.” Adoption improved through a collective of enthusiasts from across the business, PA and EA advocates who influenced their leaders, Copilot training for every new starter, and use cases built from a learning needs analysis. Her mantra: “Can AI help me with that?”